Arrival Time — We ask that you arrive at least 15 minutes prior to your services. We recommend arriving earlier to enjoy the outdoor heated pool and hot tub.

Cell Phone — Please help us maintain a tranquil environment by turning off your cell phone.

Treatment Attire —  Professional draping techniques for your comfort and privacy will be used at all times.

Late Arrivals — In consideration of our next guest, should you arrive late, we will need to complete your service at the originally scheduled time.

Guest Cancellation — We require a credit card at the time of booking your reservation. There is a 24-hour cancellation policy on all appointments.

Ohspa Cancellation — Putting your safety first, if your practitioner or esthetician is under the weather, we may have to re-book you.

Gratuities — Gratuities are not included in the service prices but can be added at the time of payment.

Health Concerns — To enjoy a safe and nurturing spa experience, please advise us of any medical conditions or allergies prior to your service.  Upon your booking an appointment and upon arrival, we will ask you to complete a health-related questionnaire.  Please see our Spa Safe Page for more detailed information.

Hydration:  Stay hydrated with our seasonal infused refreshing water and our own Ohspa Tea from the Tea Centre.

Ohspa is not responsible for lost or stolen items.

All treatment times are approximate. Please note appointment times include time for consultation.